- Please refresh your browser. If the error persists, you can try to relaunch the browser and try in incognito mode.
- If you have installed plugins for other conferencing applications, please disable those or close any ongoing video/voice calls in other applications.
- You can also see/change your audio device as follows
If you are in a streaming session
The device settings can be found on the Settings panel, see the right hand side icons
![](http://wordpress.gther.com/wp-content/uploads/2022/12/VX-sidebar-1.jpg)
Click the Settings Icon to open the side panel
Click the Edit Audio/Video Configuration button
![](http://wordpress.gther.com/wp-content/uploads/2022/12/vx-settings-1.png)
A popup will appear, that will allow you to change your audio device
![](http://wordpress.gther.com/wp-content/uploads/2022/12/vx-settings-audio-video-300x247.png)
If you are in a video call
- If you are in a video call session, you can find the more options button at the bottom left of the screen, click on the three dots
![](http://wordpress.gther.com/wp-content/uploads/2022/12/vx-settings-in-call-300x125.png)
Select the Audio/Video settings option, you will see a device selector
![](http://wordpress.gther.com/wp-content/uploads/2022/12/vx-incall-settings-2-300x212.jpg)
The drop down buttons will allow the selection of an alternative device
![](http://wordpress.gther.com/wp-content/uploads/2022/12/vx-incall-settings-3-300x212.jpg)
Click the Save button to complete the change.